Returns and refunds

We accept refunds and exchanges on all items, with exclusion of those made to measure.

Returns

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Made to Measure Orders

Please note that we cannot accept refunds or exchange requests on 'Made to Order' items, unless they carry production faults. Custom made items are made to order especially for you and we take extra care to ensure all your measurements are correct, and that you have fully approved the fabric and size selection. 

Should the item carry a production fault that can be corrected without compromising the integrity of the garment, Mayamiko will endeavour to repair it at no additional charge.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you've done all of this and you still have not received your refund yet, please contact us at info@mayamiko.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

If you wish to exchange your item, please notify us  first at info@mayamiko.com and then send the item/s to the address  below:

Shipping

To return your product, you should mail your product to: Mayamiko, C/O SafeStore, 79-89 Pentonville Road, London, N1 9LG, UK. You will be responsible for paying for your own return costs. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. When shipping an item you should use a trackable shipping service or purchase shipping insurance. We can't guarantee that we will receive your returned item and we are not liable for loss by postal service.