Exchanges and Returns

We hope you love your Mayamiko pieces, however we understand that occasionally you might want to return your items for an exchange or a refund. We accept exchanges and returns on all items, with exclusion of those made to order, from the Outlet or on sale, or earrings for hygiene reasons.

We have implemented an online return system to make the experience as smooth as possible for you. Please make sure you read this information and follow the steps below in full before logging your return on the online return system and sending your items back. 

Customer Care

We love to hear from you and work hard to answer your questions fast - the best way to reach us is by writing to info@mayamiko.com We do our best to get back to you within one working day.

As a very small team, please note that we don’t have customer care coverage over the weekend, so if you write to us on Saturday or Sunday, your email will be picked up on Monday. Many of you like to get in touch with us by FB messenger, we love that too! Please be aware that we are not able to offer live customer support on social media. The fastest way to get your query looked at is by writing to to us on info@mayamiko.com

Returns

Our policy lasts 14 days for exchanges and returns. If 14 days have gone by, unfortunately we can’t offer you an exchange or refund.  To be eligible for a return, you must have notified us trough the online return centre  (accessible from the footer of our website) and provided proof of return postage within 14 days from delivery of your item. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please use the online returns centre to log your return request.

Exchanges

If you wish to exchange your item, please notify us first at info@mayamiko.com and then send the item/s to the address below.

International

Please take care to read the additional return instructions below if you are returning from outside the European Union (EU). 

Refunds

If you wish to receive a refund, please  use the online return system and follow the required steps. Please take care to read the additional return instructions below if you are returning from outside the European Union (EU). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Items faults

All of our items are of artisanal nature, and therefore imperfections, small inconsistencies, faults and errors are part of what makes the products so unique. Should you however encounter a major fault in one of our products, please contact us at info@mayamiko.com quoting your order number and including an image of the fault if possible. We will gladly arrange a replacement if possible or a refund for you. 

Made to Measure Orders

We cannot accept refunds or exchange requests on 'Made to Order' items, unless they carry major production faults. Custom made items are made to order especially for you and we take extra care to ensure all your measurements are correct, and that you have fully approved the fabric and size selection. Should the item carry a production fault that can be corrected without compromising the integrity of the garment, Mayamiko will endeavour to repair it at no additional charge.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you've done all of this and you still have not received your refund yet, please contact us at info@mayamiko.com

 

Sale items and special promotions

Only regular priced items may be refunded, Sale our Outlet cannot be refunded.

Items purchased with the welcome code 'FRIENDS10!’ are not considered sale, and therefore will be refunded / exchanged as non-sale items.

Shipping back your items

To return your product, you should mail your product to:

Mayamiko, C/O SafeStore

79-89 Pentonville Road

London, N1 9LG

UK

You will be responsible for paying for your own return costs and any customs costs incurred. Shipping costs both directions are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping an item you should use a trackable shipping service or purchase shipping insurance. We can't guarantee that we will receive your returned item and we are not liable for loss by postal service. 

You will be asked to log the tracking information on the online returns system.

IMPORTANT NOTE: Returns from outside the European Union

If you are returning an item from outside of the European Union, please ensure this is marked clearly and visibly on the package as 'RETURNED GOODS'. This is a requirement by the UK tax authority (Notice 236 Section 4.4) to ensure returns get through smoothly. Failure to mark the package as 'RETURNED GOODS' may cause delays and incur custom duties for which Mayamiko cannot be held responsible. 

Your statutory rights are not affected by our returns policy.

 

Right to Cancel (EU Customers)

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order. This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.

 

To exercise your right to cancel please log your details as normal using the online return system.

Sizing Chart

Women's sizing at Mayamiko is in line with UK standard sizing.

USA UK/AU/NZ Italy France Germany Japan Russia
2 6 38 34 32 7 40
4 8 40 36 34 9 42
6 10 42 38 36 11 44
8 12 44 40 38 13 46
10 14 46 42 40 15 48
12 16 48 44 42 17 50
14 18 50 46 44 19 52
16 20 52

48

46 21 54

 

Women's Dual Sizing Chart

XS S M L XL
Bust 80cm 87cm 97cm 102cm 110cm
Waist 62cm 69cm 79cm 84cm 92cm
Hips 86cm 94cm 102cm 107cm 115cm

 

Women's t-shirt sizing

  S M L
Chest 47.5cm 50cm 52.5cm
Length (from side neck point) 66cm 68cm 70cm

  

Women's lounge shorts

With a a drawstring fastening to the front and an elasticated back waist are shorts are fully adjustable. Below is a guide only.

  S M L
UK size 8-10 10-12 12-14/16

 

 Men's t-shirt sizing

  S M L

Chest

47.5cm 50.5cm 53.5cm

Length

(from side neck point)

70cm 72cm 74cm