Exchanges and Returns

We accept exchanges and returns on all items, with exclusion of those made to measure and on sale. Please make sure you read this information and follow the steps below in full before sending your items back. 

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.

Exchanges

If you wish to exchange your item, please notify us  first at info@mayamiko.com and then send the item/s to the address below. Please take care to read the additional return instructions if you are returning from outside the European Union (EU). 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Made to Measure Orders

Please note that we cannot accept refunds or exchange requests on 'Made to Order' items, unless they carry production faults. Custom made items are made to order especially for you and we take extra care to ensure all your measurements are correct, and that you have fully approved the fabric and size selection. 

Should the item carry a production fault that can be corrected without compromising the integrity of the garment, Mayamiko will endeavour to repair it at no additional charge.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you've done all of this and you still have not received your refund yet, please contact us at info@mayamiko.com

Sale items and special promotions

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Shipping

To return your product, you should mail your product to:

Mayamiko, C/O SafeStore, 79-89 Pentonville Road, London, N1 9LG, UK.

You will be responsible for paying for your own return costs and any customs costs incurred. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping an item you should use a trackable shipping service or purchase shipping insurance. We can't guarantee that we will receive your returned item and we are not liable for loss by postal service. 

Returns from outside the European Union

If you are returning an item from outside of the European Union, please ensure this is marked clearly and visibly on the package as 'RETURNED GOODS'. This is a requirement by the UK tax authority (Notice 236 Section 4.4) to ensure returns get through smoothly. Failure to mark the package as 'RETURNED GOODS' may cause delays and incur custom duties for which Mayamiko cannot be held responsible. 

Sizing Chart

Women's sizing at Mayamiko is in line with UK standard sizing.

USA UK/AU/NZ Italy France Germany Japan Russia
2 6 38 34 32 7 40
4 8 40 36 34 9 42
6 10 42 38 36 11 44
8 12 44 40 38 13 46
10 14 46 42 40 15 48
12 16 48 44 42 17 50
14 18 50 46 44 19 52
16 20 52

48

46 21 54

 

Women's Dual Sizing Chart

XS S M L XL
Bust 80cm 87cm 97cm 102cm 110cm
Waist 62cm 69cm 79cm 84cm 92cm
Hips 86cm 94cm 102cm 107cm 115cm

 

Women's t-shirt sizing

  S M L
Chest 47.5cm 50cm 52.5cm
Length (from side neck point) 66cm 68cm 70cm

  

Women's lounge shorts

With a a drawstring fastening to the front and an elasticated back waist are shorts are fully adjustable. Below is a guide only.

  S M L
UK size 8-10 10-12 12-14/16

 

 Men's t-shirt sizing

  S M L

Chest

47.5cm 50.5cm 53.5cm

Length

(from side neck point)

70cm 72cm 74cm